YourKidMovie

Refund Policy

We want customers to receive the personalized movie they paid for. Because each movie is a custom digital product, refunds depend on what happened with the order.

When a full refund is available

• You were charged more than once for the same order.
• Payment succeeded but the movie could not be generated because of a failure attributable to our service.
• The completed movie could not be delivered because of a failure attributable to our service.

Successfully delivered personalized movies

A personalized movie that was successfully generated and delivered is normally not refundable. We will review exceptional cases fairly, including a material technical defect, through customer support.

How to request review

Email [email protected] and include your order reference and a short description of the problem. Approved refunds are returned through the original payment method. Bank or payment-provider processing time may vary.

No refund is issued automatically from this page.